Made on
Tilda
Last updated: September 2026
These Terms of Service govern your use of the cleanpoolguys.com website and the pool cleaning, maintenance, chemical treatment, and related services provided by Clean Pool Guys ("we," "our," or "us").
By requesting, scheduling, enrolling in, or accepting our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Clean Pool Guys provides residential pool cleaning, maintenance, chemical treatment, and related pool services in Orange County and Riverside County, California.
Standard recurring pool service is provided on a month-to-month basis. No long-term service contract is required unless otherwise agreed in writing.
The specific services provided are limited to the services included in the customer's selected service plan or separately authorized in writing.
Recurring pool service is a monthly service plan and is not a per-visit service or per-visit payment arrangement.
The monthly service fee covers the recurring pool maintenance service for the applicable billing period. The monthly fee is based on the overall service plan and scheduled service frequency, and is not calculated by multiplying a per-visit price by the number of visits actually completed during the month.
The number of service visits in an individual billing period may vary due to holidays, weather, rain, unsafe conditions, restricted access, equipment problems, scheduling changes, or other circumstances described in these Terms.
If a scheduled visit is modified, shortened, rescheduled, skipped, or limited to chemical and water-balancing service for reasons permitted under these Terms, the monthly service fee will not be prorated, reduced, credited, or refunded.
A visit during which only chemical testing and balancing is performed may still count as a scheduled service visit under the monthly service plan.
Prices displayed on our website are starting prices and may vary depending on pool size, condition, equipment, location, water chemistry, and the specific services required.
A final quote or service price may be provided after reviewing the pool and its condition.
Additional services, repairs, treatments, or materials outside the agreed scope of service require separate authorization.
Customers may cancel recurring service at any time without a cancellation fee by notifying us by phone, email, or text.
Cancellation will take effect at the end of the current paid billing period.
All payments made for the current billing period are non-refundable and will not be prorated or refunded if the customer cancels or terminates service before the end of the paid billing period.
Any unused portion of a paid service period is not eligible for a refund, credit, transfer, or reimbursement, except where otherwise required by applicable law.
If a payment has already been processed or collected for a billing period, that payment remains due and is non-refundable once the billing period has begun.
We want our customers to be satisfied with our services. If you believe a service visit did not meet the agreed scope of work, please contact us within 48 hours so that we can review the issue.
When appropriate, we may return to address a service-related issue at no additional service charge.
This satisfaction policy does not constitute a guarantee against pre-existing conditions, equipment failure, water chemistry changes, algae growth, staining, weather conditions, or other circumstances outside our reasonable control.
Regular pool service may be modified, limited, rescheduled, or skipped due to rain, severe weather, unsafe conditions, or other circumstances that make it impractical or unsafe to perform the scheduled service.
On rainy days or during inclement weather, Clean Pool Guys may, at its discretion, provide chemical and water-testing service only, without performing physical cleaning of the pool, including brushing, vacuuming, skimming, or other cleaning activities.
Clean Pool Guys may also modify, reschedule, limit, or suspend regular pool cleaning service on federal holidays, state holidays, or other recognized public holidays when service cannot reasonably be performed as scheduled.
When weather conditions, holidays, or other circumstances prevent the full cleaning portion of a scheduled visit, the visit may be limited to chemical service and water testing when reasonably possible.
A scheduled visit that is modified, limited to chemical service, rescheduled, or skipped due to weather, rain, holidays, unsafe conditions, or other circumstances described in these Terms does not entitle the customer to a reduction, prorated charge, credit, or refund of the monthly service fee.
Customers understand that weather conditions, holidays, and other circumstances may affect the specific services performed during an individual visit and that the regular service schedule may be adjusted accordingly.
Nothing in this section requires Clean Pool Guys to perform services when doing so would create an unsafe condition or when performance is otherwise prohibited or impractical.
By scheduling recurring service, you authorize our technicians to access the pool and necessary equipment areas on scheduled service days.
The customer is responsible for providing safe and reasonable access.
If access is restricted by a locked gate, animals, construction, unsafe conditions, or other circumstances, the customer should make appropriate arrangements in advance.
If our technician is unable to access the pool because the customer has not provided reasonable access, the scheduled visit may still count as a service visit and the monthly service fee will not be reduced or refunded.
The customer's pool equipment, including pumps, filters, heaters, salt systems, valves, automation systems, plumbing, electrical components, and related equipment, is existing property belonging to the customer or property owner.
The customer is responsible for maintaining equipment in safe and operational condition.
Clean Pool Guys does not guarantee the continued operation of existing equipment.
The customer acknowledges that existing equipment may contain worn, defective, deteriorated, improperly installed, or hidden components that may fail during normal operation.
If we identify an equipment problem, we may notify the customer and provide a repair recommendation or estimate. Repair work requires separate authorization unless otherwise agreed in writing.
We are not responsible for equipment failure, leaks, electrical problems, plumbing failures, structural problems, or other damage resulting from pre-existing conditions, normal wear and tear, defective equipment, improper installation, deterioration, or circumstances outside our reasonable control.
Pool water chemistry and pool conditions can change due to sunlight, weather, temperature, pool usage, equipment operation, water replacement, chemicals previously added to the pool, stabilizer levels, and other factors.
We do not guarantee a specific water chemistry result, treatment timeframe, or elimination of algae, stains, discoloration, or other pool conditions unless specifically agreed to in writing.
Customers are responsible for following any safety instructions provided regarding pool use after chemical treatment.
The customer is responsible for keeping children, guests, and pets away from the pool or work area when necessary.
Before accepting services, the customer acknowledges that the pool, equipment, property, and surrounding areas may contain existing conditions that are not visible or reasonably discoverable during routine service.
Clean Pool Guys is not responsible for damage, loss, malfunction, or deterioration resulting from:
To the maximum extent permitted by applicable California law, Clean Pool Guys shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, loss of income, loss of business, or other economic losses arising from or related to the services.
To the maximum extent permitted by applicable law, any liability arising from services provided by Clean Pool Guys shall be limited to the amount actually paid by the customer to Clean Pool Guys for the specific service giving rise to the claim.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to waive or limit liability for fraud, willful misconduct, gross negligence, or any other liability that California law does not permit to be waived or limited.
Clean Pool Guys does not maintain commercial general liability insurance for the services provided.
By requesting or accepting services, the customer acknowledges and understands this information.
Customers are encouraged to maintain appropriate homeowners, renters, property, or other insurance coverage for their own property and circumstances.
The customer is responsible for notifying Clean Pool Guys of any known hazards, equipment problems, leaks, electrical issues, structural problems, previous chemical treatments, or other conditions that may affect the performance of the services.
The customer is also responsible for ensuring that the property and work area are reasonably safe and accessible.
Customers are responsible for securing pets and animals when necessary to allow safe access to the pool and work area.
Clean Pool Guys is not responsible for injury, escape, illness, or other loss involving a pet or animal except to the extent caused by conduct for which liability cannot legally be excluded.
If a customer supplies chemicals, equipment, replacement parts, materials, or other products, Clean Pool Guys is not responsible for defects, incompatibility, failure, or damage caused by those products, except to the extent otherwise required by law.
Service may be delayed, modified, or canceled because of severe weather, unsafe conditions, equipment failure, restricted access, emergencies, governmental requirements, or other circumstances outside our reasonable control.
The information provided on cleanpoolguys.com is for general informational purposes.
We make reasonable efforts to keep website information accurate and current but do not guarantee that all information is complete, current, or error-free.
Submitting a form through our website is a request for information or services and does not by itself create a binding contract.
We may update these Terms of Service from time to time.
Updated Terms will be posted on this website with a revised "Last updated" date.
The updated Terms will apply to services requested after the effective date of the updated Terms, to the extent permitted by applicable law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
These Terms are governed by the laws of the State of California, except to the extent federal law applies.
These Terms, together with any applicable service agreement, estimate, invoice, or other written agreement between the customer and Clean Pool Guys, constitute the agreement governing the services.
Where a specific written agreement conflicts with these Terms, the specific written agreement will control to the extent of the conflict.
By requesting, scheduling, enrolling in, or accepting services from Clean Pool Guys, the customer acknowledges that they have had an opportunity to review these Terms of Service and understand the nature and limitations of the services provided.
Clean Pool Guys
Corona, CA 92882
(916) 841-4242
cleanpoolguys@gmail.com